Short Courses

The current recession is forcing many organisations both in business and government to look critically at how we spend our money. What value are we generating from the efforts we put into the various programmes and projects we finance? Good governance demands that organisations account for organisational performance through results based management processes and procedures. Careful tracking and evaluation of the outcomes and impacts of our projects and programmes is essential for strategic evidence based policy remediation and formulation.

• Deepened understanding of monitoring and evaluation and how these processes integrate with strategic management, project management, policy formulation and implementation.
• Apply the relevant tools encapsulated in the Government-wide M&E framework and relevant related guidelines (Stats SA, National Treasury guidelines).
• Apply advanced competencies to set up a functional M&E framework for your department/ business unit.
• How to draft effective indicators and targets.
• Develop and structure clear reporting processes that offer evidence for management decision- making.
• Develop competency to collect, analyse and present M&E findings for different audiences.
• Understand how to link M&E findings to policy development processes in your sector.
This four day workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you write to explain things, to smooth relationships and to convince others of the value of some course of action. Writing must be clear, concise, complete, and correct. It must also convey your message in a courteous tone. The workshop will help you to identify the range of this kind of writing, the forms it takes, and the persuasive techniques it requires. When you have completed this course you will be able to define the key concepts associated with Advanced Report Writing and you will be able to: Identify the main obstacles to effective Report Writing and how to avoid them; Understand the nature of a Technical Report and Project Report; Write from the perspective of the writer and the reader

Upon completion of this course, the participants should be able to:
• To learn the value of good written communications.
• To prepare reports and proposals that inform, persuade, and provide information.
• To learn how to proofread your work so you are confident it is clear, concise, complete, and correct.
• To provide an opportunity to apply these skills in real work applications.
The aim of this course is to help participants take their project experience and knowledge to a higher level. If you have already completed a basic project management course or have 2 or more years’ experience of working on projects, this course is for you. The course will challenge you to become aware of the strengths of your current practices and examine how you can deepen your knowledge of and skills in using project management methodology and tools. The course also equips you to deal with medium to large projects across different sectors (private, government or NGO). The facilitator will get you to focus on an actual project that you are currently working on or will be working on in the near future and apply the tools and methodology to that project

Upon completing this course, the participants should:
• be familiar with project management terminology, concepts, and definitions.
• have an understanding of key project success and failure factors within their workplace.
• know the key skills and processes to manage project teams.
• be able to refine the project scope statement.
• determine the approach for decomposing the work of the project to the required level of detail.
• be able to apply key project management tools and formulate a Gantt chart, work- breakdown structure and budget.
• Identify and solve problems in considering project alternatives and selecting the preferred option.
• Work effectively with others when managing the implementation of a project plan.
This is an in-depth course for hard working candidates wanting to enter the professional industry of training and development. Educators in addition to facilitating learning, need to be competent assessors to understand how effective they have been in transferring learning. Our comprehensive course will provide you with all the necessary skills and understanding for a successful career in Assessment.
Best practice is an important concept in today’s organisations. All organisations have seen the importance of comparing their work practices with the best practices internationally. Benchmarking and learning from the best systems within your industry has ensured organisations survive or collapse in the modern integrated world economy. Furthermore organisations have learnt that these best practices need to be rooted and bedded down with sound quality management systems. This course gives a thorough overview of how best practice can be implemented in your organisation together with quality management systems.
The aim of this course is to ensure new employees understand the world of work. It also ensures that new employees conduct themselves professionally in the workplace.
Change is one thing that one can guarantee that it is always with us. Change is something that we need to learn to live with and embrace. We need to be able to understand and manage change appropriately. This course will help you understand and apply the principles of change management in the workplace. Change is the only constant that we can rely on in the business world.

It is critical that organizations:
• Understand change
• Promote change
• Cope with change
• Value change
This course will be beneficial for any person wanting to improve the corporate governance of their organisation. Corporate governance is critical for the effective functioning of any organisation. This course is intended for all persons who need to apply the principles of ethics and effective corporate governance to organisational culture.
Welcome to the exciting world of conflict management. In the rapidly changing and global context we live in, conflict is a feature of our current reality. Private and public sector organizations, find that they have to be more equipped to deal with different types of conflict. Personal conflicts, inter-personal conflicts and structural conflicts all point to the need for more effective tools for lasting problem solving. Conflict management and negotiation skills are critical skills for any manager to be effective in the workplace. Conflict situations are common in the work situation. It is thus important for managers to become familiar with the principles, processes, and techniques of conflict management and negotiations.
The aim of this course is to become a super salesperson.

When you have completed this course you will be able to define the key concepts associated with Selling and you will be able to:
• Identify the main obstacles that can block sales
• Understand the nature of selling viewed as a Process
• Understand a range of sales techniques from preparing a proposal through to closing the sale
• Use these techniques to build an effective sales process for your service
• Explain the benefits of having an effective sales process that can be used consistently to deliver better sales results
The course is aimed at people who need to improve their business writing skills in English. While first language speakers will benefit by refreshing their knowledge and skills, the course is especially helpful to second language English speakers. The broad aim of this course is to develop the knowledge, skills and capabilities for effective business writing. Participants will also explore the underlying values and attitudes which convey respect for one’s audience when communicating. To communicate effectively in the business world learners will be trained to prepare clear, concise and professional English written communication.
This comprehensive course on disciplinary hearings enables managers to do the following:
• Chair disciplinary hearings effectively
• Initiate and prosecute disciplinary hearings effectively

Many organisations have costly compensation orders from the CCMA due to Line Managers and HR staff not complying with legislation regarding disciplinary matters. This comprehensive course gives detailed insight into discipline in the workplace. This course will teach line managers how to effectively chair a disciplinary hearing. Many cases are lost at the CCMA because managers do not chair hearings correctly or they do not know how to investigate a case and gather sufficient evidence to prosecute a case. Bullying tactics by the unions and shop stewards are also often encountered. These factors often lead to the lowering of disciplinary rules and standards in organisations.
This course investigates the Employment Equity Act and all its ramifications for organisations. The training ensures that Employment Equity Committees understand their role and function. The course looks at the legal reporting requirements of organisations as per affirmative action reports.